At Coco Active Nutrition (hereinafter referred to as "we," "our," or "the company"), we are committed to protecting your privacy. This privacy policy aims to explain how we collect, use, store, and protect your personal information when you interact with our services, whether through our website, applications, or customer support platforms.

Information We Collect

We collect personal information when you register on our website, make purchases, participate in promotional activities, use our tools, or subscribe to our services. The information we may collect includes, but is not limited to:

• Registration Data: Name, email address, and contact information.


• Purchase Data: Details of the products you purchase, purchase history, total amount spent.


• Subscription Information: Data related to your membership plan (e.g., basic, intermediate, or premium) and the number of available inquiries according to your subscription.


• Addresses: The addresses you provide for product delivery.


• Behavioral Data: Information about your navigation on our website and use of our applications, including data collected through cookies and similar technologies to enhance your experience.


• Referrals and Invitation Codes: Information about the person who invited you to join our services or the individuals you have invited.

How We Use Your Information

The information we collect is used for the following purposes:

• Providing and Managing Services: To manage your user account, process your orders, handle shipments, offer support, and fulfill our contractual commitments.


• Enhancing User Experience: To personalize your experience in our online store, recommend products based on your preferences, and facilitate access to suitable products.


• Membership and Subscription Management: To administer your subscription plan, including assigning benefits and inquiries based on the type of subscription chosen.


• Marketing and Promotions: To send you relevant information about our promotions, discounts, and new products. You can opt out of these communications at any time.


• Customer Support: To respond to your inquiries and resolve any issues related to our services.

Sharing Your Information

We are committed to not selling or sharing your personal information with third parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted service providers who help us operate our business, such as shipping companies, payment processors (e.g., Stripe), and marketing platforms. These providers are required to handle your information confidentially and solely for the agreed-upon purposes.


• Legal Compliance: We may share your information if required by law or to protect our legal rights.


• Account Data: If you invite others to join our services, your invitation or referral code may be shared with them.

Information Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption technologies on our payment platforms and the enforcement of internal security policies. However, no system is completely secure, and we cannot guarantee absolute security for your data.

Your Rights

You have the following rights regarding the personal information we collect:

• Access Your Data: You can request a copy of the personal information we have about you.


• Correct Your Data: If you believe the information we hold about you is incorrect or incomplete, you can request that we correct it.


• Delete Your Data: You can request that we delete your account and any personal information we have about you, except where we are legally required to retain it.


• Control Communications: You can opt out of receiving our promotional communications at any time.

To exercise your rights, please contact us through the available channels on our website.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that allow us to remember you on future visits, personalize content, and analyze how our site is used. If you wish, you can configure your browser to reject cookies, but please note that some site functionalities may not be available.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. We will inform you of any changes through a notice on our website or by sending you a notification via email. We recommend that you review this policy periodically to stay informed about how we protect your information.

Contact

If you have any questions or concerns about this privacy policy or how we handle your personal information, please do not hesitate to contact us:

📧 Email: support@cocoactivenutrition.com
🌐 Contact: https://www.cocoactivenutrition.com/support/
📍 Address: 382 NE 191st St #859982, Miami, Florida 33179-3899, US