Shipping Methods and Costs

At checkout, you will choose a shipping method for your order. Shipping costs are fixed based on your location and will be displayed during checkout before completing your purchase.

Customers with Premium or Pro memberships enjoy free standard shipping on all orders within the U.S. as part of their membership benefits.

Shipping Rules and Restrictions

Orders are shipped on business days only (Monday-Friday, excluding observed U.S. holidays).

Orders containing multiple items may be shipped in separate packages. Tracking information will be provided for each package.

Coco Active Nutrition is not responsible for delays caused by carriers or external events (e.g., weather conditions or holiday backlogs).

If a package is lost or delayed, please visit the Contact section of our website for assistance. We will work with the carrier to resolve the issue and resend your items if necessary.

Delivery Insurance

All shipments include insurance to cover lost or damaged packages. If your order is lost or damaged during transit:

1. Visit the Contact section of our website and provide your order and tracking number.

2. We will file a claim with the carrier and either issue a refund or send a replacement item.

Returns and Refunds

At Coco Active Nutrition, we are committed to ensuring your satisfaction. If you are not satisfied with a product, you may return it within 30 days of the purchase date under the following conditions:

Conditions for Returns:

The product must be unopened, sealed, and in its original packaging.

Returns are not accepted for opened or used products, except in cases of quality issues.

Quality Issues:

If you believe there is a quality issue with a product, visit the Contact section of our website to report the issue. We will work with you to resolve the problem, which may include sending a replacement or issuing a refund.

Membership Refunds

Membership fees are non-refundable as they include a free 3-day trial period that allows users to explore membership benefits. If you decide to cancel your membership before the trial period ends, no charges will apply.

Contact Us

For any questions or concerns about shipping or returns, please visit the Contact section of our website. Our team is available to assist you Monday through Friday.