Welcome to Coco Active Nutrition. These terms and conditions ("Terms") govern your use of our platform, including the purchase of products, access to artificial intelligence (AI) advisors, and the use of the blog and learning app ("Learn"). By using our platform, you agree to comply with these Terms.
2. Registration and Memberships
Registration on our platform is free and provides access to the blog, the learning app, and free supplementation advice.
We offer three types of memberships (Basic, Premium, and Pro) that include benefits such as:
Free shipping.
Additional reward points.
Access to personalized advisors.
The consultation limits and benefits vary depending on the membership type. Please refer to the membership details page for more information.
3. Use of AI Advisors
Our AI advisors provide:
Personalized nutrition and training plans.
Supplementation advice.
Disclaimer: The plans and recommendations generated by the AI advisors are complementary tools and do not replace professional advice. Coco Active Nutrition is not responsible for results obtained through their use. We recommend consulting a professional before making significant changes to your diet or exercise routine.
4. Rewards and Points
Earning Points
1. Users earn points based on their purchases and membership level:
Basic: 1.5x points.
Premium: 2x points.
Pro: 2.5x points.
2. Points will be available immediately after completing a purchase.
Point Usage and Validity
Points do not expire and can be accumulated indefinitely.
During checkout, users can choose whether or not to apply their points.
Points can be redeemed for any product in the store, except memberships.
Restrictions
Points have no cash value and are non-transferable.
Coco Active Nutrition reserves the right to modify this policy with prior notice.
5. Shipping and Delivery
Shipping Costs and Methods
Shipping costs are calculated and displayed at checkout for users without free shipping memberships.
All shipments are insured to protect your purchase.
Shipping Policy
If a package is lost or delayed, Coco Active Nutrition will resend the product, provided the customer cooperates with the carrier's investigation process.
Estimated delivery times will be communicated at the time of purchase, but specific dates are not guaranteed.
6. Cancellations and Refunds
Physical Products
Refunds are offered for defective products or shipping errors.
To request a refund, the product must be unopened and in its original packaging.
Memberships
Memberships are non-refundable.
When upgrading a membership, a proportional discount will be applied based on the remaining time of the current membership.
7. Intellectual Property
All content on Coco Active Nutrition, including:
Plans generated by AI advisors.
Blog articles.
Designs.
Learning materials.
Is protected by intellectual property laws. Copying, distributing, or using this content without prior authorization is strictly prohibited.
8. Modifications to the Terms
Coco Active Nutrition reserves the right to modify these Terms at any time. Major changes will be communicated to users via email or an in-app notification at least 15 days in advance.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, United States.
In case of disputes, mediation or arbitration will be attempted before initiating any legal proceedings.
10. Contact Information
For any questions about these Terms, please contact us via email or through the contact page within the app.
11. Collection of Leads Data and Consent
By providing your personal information (such as name, email address, or other contact details) on our platform, including through forms or pop-ups, you agree to the following:
1. Use of Personal Data:
The information you provide will be used solely for the purposes indicated at the time of collection, including:
Sending newsletters.
Personalized promotions and offers.
Communications regarding products and services related to Coco Active Nutrition.
2. Explicit Consent:
By checking the corresponding box, you confirm that:
You have read and accepted these Terms and Conditions.
You consent to the use of your information for the purposes mentioned above.
3. Withdrawal of Consent:
You may withdraw your consent at any time by contacting us through the "Contact" section of our platform or by clicking the "Unsubscribe" link included in our communications.
4. Data Protection:
Coco Active Nutrition complies with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
5. Access and Control of Data:
Users have the right to access, correct, or delete the personal information they have provided. To exercise these rights, please refer to our Privacy Policy.
